Cancel and Return Policy - The Cake Xpress

Cancel and Return Policy

Cancel and Return Policy

1-The Cake Xpress™ is will not cancel or change orders already in process at the florist or for production, en-route or delivered.Same-day orders are processed immediately, and usually cannot be changed. 
 
2-If you are calling about an order that is scheduled to be delivered on the same day, you can reach us on +91 9650-26-1111. No change in delivery instructions will be entertained by The Cake Xpress™ prior to 2 working hours of the time of delivery and acknowledged by our Customer support team.
 
3-The Cake Xpress™ will not cancel any order unless informed 24 hours prior to the delivery date.
 
4-Order Cancel request only entertain if we received written email with order number. On call or via SMS Order will not consider for cancellation.
 
5-Cakes and Flowers are persiable items, hence no return accept once its processed or dispatch.